Terms & Conditions (umisushi delivery)

Niwa Sushi Pte Ltd (“we, “us”, “our”) has established these Terms and Conditions for each customer (“you”, “your”). Please read the following Terms and Conditions carefully before placing an order from www.umisushi.com.sg (hereinafter to as the “Website”), or through umisushi delivery hotline at 6265 5545 (hereinafter to as the “Hotline”). You should understand that by placing order, you agree to be bound by these terms and conditions. If you do not agree to the Terms and Conditions below, do not access this Website or any pages thereof.

These Terms & Conditions apply to single orders amounting to below $300.00. For orders above $300.00, please call Hotline at 6265 5545.

  • Delivery Hours: 10.30am to 9.30pm
  • Hotline Hours: 9am to 8.30pm
  • Delivery duration is estimated to be 60 to 90 minutes upon successful order and payment confirmation
  • A minimum order of $30 applies for all delivery orders from Monday to Friday between 11am to 2pm, excluding Public Holidays
  • A minimum order of $15 applies for all delivery orders at all other time
  • A delivery charge of $4.50 to a single delivery point applies for each online order via Website and $5.50 via Hotline
  • A $2 surcharge applies for delivery to selected areas, with the following first two-digit postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19; Alps Ave – 49
  • Free delivery promotion (if any) is not applicable for Executive Bento and Mini Buffet
  • The Sale of Alcoholic Beverages– We do not sell alcoholic beverages to persons under the age of 18. By using this Website, you acknowledged that you are over the age of 18 and the person receiving a delivery of alcoholic beverages from us is over the age of 18
  • Only credit card (Visa/Mastercard) is accepted for online orders
  • Prices shown are inclusive of GST
  • STRICTLY NO REFUNDS, changes or cancellation upon confirmation and payment of orders
  • Price and information are effective immediately and subject to change without prior notification
  • We reserve the right to withdraw or amend any promotional items from its menu where it deemed fit
  • To ensure the safety of our riders, delivery may be affected and temporarily unavailable due to bad weather, traffic conditions or other unforeseen circumstances
  • All items/dishes and Terms & Conditions are subject to change without prior notice. Food visuals shown are for illustrative purposes only

Please note these important Terms & Conditions for CNY 2018

Delivery

  • CNY Blackout Period (15 to 18 Feb, 22 to 25 Feb & 2 Mar): Party Platters, Mini Platters, Executive Bento and Mini Buffet will not be available for delivery. Salad is not available for delivery from 15 to 18 Feb
  • A minimum order of $60 and delivery charge of $15 apply from 15 to 18 Feb 2018
  • All CNY orders have to be placed at least ONE day in advance prior to date of delivery
  • All prices will be rounded up to the nearest 5-cent for payment by cash, NETS and credit card
  • All CNY items are subject to FESTIVE PRICES from 15 to 18 Feb 2018
  • 15 Feb 2018 (CNY Eve): Last delivery order is between 5pm to 7pm. Delivery hotline operates from 9am to 4pm. All self-collection orders have to be collected by 5pm
  • All CNY items are packed and delivered in disposable wares
  • All usual delivery Terms and Conditions apply

Self-Collection

All outlets will resume back to normal operating hours on CNY Day 4 (19 Feb).

OUTLET
BUSINESS HOURS
CNY EVE (15 Feb) CNY DAY 1 (16 Feb) CNY DAY 2 (17 Feb) CNY DAY 3 (18 Feb)
313@somerset 10am to 5pm 11am to 8pm 10am to 10pm 10am to 10pm
67 Kallang Bahru 10am to 9pm 10am to 8pm 10am to 9pm 10am to 9pm
Ang Mo Kio 10am to 5pm Closed 10am to 10pm 10am to 10pm
Alexandra Retail Centre 10am to 5pm Closed Closed Closed
Bukit Gombak MRT 10am to 5pm Closed 10am to 11pm 10am to 11pm
Changi General Hospital 10am to 5pm Closed Closed Closed
Compass One 10am to 5pm Closed 10am to 10pm 10am to 10pm
Eastpoint Mall 10am to 5pm Closed 10am to 10pm 10am to 10pm
Eunos MRT 10am to 5pm Closed 10am to 11pm 10am to 11pm
Holland Village MRT 10am to 5pm Closed 10am to 11pm 10am to 11pm
Hougang Mall 10am to 5pm Closed 10am to 10pm 10am to 10pm
Mount Alvernia Hospital 10am to 5pm Closed Closed Closed
Ng Teng Fong General Hospital 7am to 5pm Closed Closed Closed
ONE Raffles Place 9am to 5pm Closed Closed Closed
PoMo Mall 10am to 5pm Closed Closed Closed
Rivervale Plaza 10am to 5pm Closed 10am to 10pm 10am to 10pm
Suntec City Mall 10am to 5pm Closed Closed Closed
Tampines Mall 10am to 5pm Closed 10am to 11pm 10am to 11pm
Tan Tock Seng Hospital 10am to 5pm Closed Closed Closed
The Seletar Mall 10am to 5pm Closed 10am to 10pm 10am to 10pm
Waterway Point 10am to 5pm 11am to 8pm 10am to 12.30am 10am to 10.30pm


How to Contact Us

Niwa Sushi Pte Ltd
Marketing Department
1 Enterprise Road
Singapore 629813
Tel: +65 6833 7955
Fax: +65 6488 5838

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