Terms & Conditions (umisushi delivery)

Niwa Pte Ltd (“we, “us”, “our”) has established these Terms and Conditions for each customer (“you”, “your”). Please read the following Terms and Conditions carefully before placing an order from www.umisushi.com.sg (hereinafter to as the “Website”), or through umisushi delivery hotline at 6265 5545 (hereinafter to as the “Hotline”). You should understand that by placing order, you agree to be bound by these terms and conditions. If you do not agree to the Terms and Conditions below, do not access this Website or any pages thereof.

The Website Online Ordering is available for Delivery and Takeaway. These Terms & Conditions apply to single orders that are below $300.00. For orders above $300.00, please allow a 2-hour advance ordering and contact Hotline for assistance at 6265 5545.

Delivery Charges and Timing

Delivery Hours: 10.30am to 9.30pm
Hotline Hours: 9.00am to 7.00pm
Delivery duration is estimated to be 60 to 90 minutes upon successful order and payment confirmation. Please note that there will be a 30 minutes grace period before / after stipulated delivery time to ensure the safety of our riders due to bad weather, traffic conditions or other unforeseen circumstances
A minimum order of $30 (excluding delivery charges) applies to all delivery orders, and a delivery charge of $12.00 applies to both online and phone orders.
A minimum order of $50 with delivery charge of $18 applies from 21 to 25 December 2024
A $2 surcharge applies for delivery to selected areas, with the following first two-digit postal code: Robinson – 01, 04, 05, 06, 07, 08; Marina Square – 03, 17; Orchard – 22, 23; Bras Basah – 18, 19; Alps Ave – 49
For Jurong Island delivery, the stipulated delivery location is at Jurong Island Checkpoint

Delivery Service

For any discrepancies (i.e. missing or wrong items) in your delivery order, please contact the store indicated on your umisushi receipt immediately. In some cases, we may request for photographic proof and/or additional information to be emailed to enquiry@umisushi.com.sg within 3 working days from delivery date for verification purposes
For urgent assistance on your delivery orders (including checking on delivery order status), please contact our Hotline (Operating Hours – Weekdays: 9.30am – 7.00pm | Weekends & PHs: 9.00am – 7.00pm) at 6265 5545
As part of our LOVE MORE, WASTE LESS efforts, no straw will be provided for drinks

Self-Collection Service

Self-Collection timings vary according to the operating hours of the stores
For Self-Collection, the ASAP (30 mins) function is only available for selected food items – Bento, Donburi, Healthy Soba, Mini Platter, Salad, Sashimi, Appetisers and Drinks

Payment

Payment can be made securely by credit or debit card (VISA or MASTERCARD only)
Payment is processed by our third party payment service provider(s)
We do not store your credit card or payment information on the Website

Cancellation

Once an order is placed, no cancellation or modification is allowed upon confirmation and payment. In this case, we are not liable to provide a refund

Others

Prices shown are inclusive of GST
Price and information are effective immediately and subject to change without prior notification
We reserve the right to withdraw or amend any promotional items from its menu where it deemed fit
All items/dishes and Terms & Conditions are subject to change without prior notice.
Food visuals shown are for illustrative purposes only

How to Contact Us

Marketing Department
Niwa Pte Ltd

30B Quality Road
Singapore 618826
Tel: +65 6833 7955